
Online counselling is a great service to those who are experiencing mental health problems, most often depression, and would prefer to be in anonymity, and, at the same time, the client is living in a remote area or with a disability. Although, online counselling doesn’t work for all types of mental health cases, but, at the very least, it’s accessibility to the client is most helpful as it’s a good release for them, as well as therapy for their problems.
The form of communication often done for online relationship counseling is through writing via emails or a chat room, since this allows both therapist/counselor and client to pay close attention to what were communicated and can be reflected on. Also, in this manner, those clients who are not very articulate to talk are able to express themselves more in words. It also helps for the clients not to be affected by the therapist’s nonverbal clues. Many studies have shown that writing, under distress, provides the writer an avenue to pour out his/her emotional problems and it becomes, at the same time, healing. During the online counselling, the clients are given more time to write online to be able to express their thoughts and their reflections. That’s why a written transcript is always provided to the client for future discussion, review and assessment, in terms of progress and change.
Here are the advantages of online counseling: for a relatively low fee, it serves as an easy, accessible entry and exit for the client, such that if the client doesn’t feel comfortable with the service, it’s easier to get out; the anonymity in online counselling provides the client more ease to bring out to an anonymous counselor on his/her issues in life, such that he/she does not fear of what other people think because nobody knows he/she is seeking therapy online; there is greater comfort in disclosing one’s anxiety and problems to an anonymous counsellor because it’s like pouring out and getting advice from a confession box; online counselling schedules are flexible and no planned commitment, so there is greater convenience on the part of the client to chart his/her own convenient schedule with an immediate counsellor to hear his/her story at the other end; the cost per minute counselling is less compared to the customary therapy in a clinic; online counselling can also be extended into multiple participants, especially when they are in remote places, and this is most convenient for them to bring out their issues at the same time; some online counselling provides the client a written transcript of the therapy session for them to make a review and reflect on the series of therapy which they had online.

